Optus.

Optus, a prominent Australian telecommunications provider, is facing intense criticism for its decision not to refund customers affected by a nationwide outage that left over 10 million people (nearly half of the population) without phone and internet services. Credit: Supplied.

Optus, a prominent Australian telecommunications provider, is facing intense criticism for its decision not to refund customers affected by a nationwide outage that left over 10 million people (nearly half of the population) without phone and internet services. Credit: Supplied.

Optus, a prominent Australian telecommunications provider, is facing intense criticism for its decision not to refund customers affected by a nationwide outage that left over 10 million people (nearly half of the population) without phone and internet services. Credit: Supplied.

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